All goods are newly manufactured for sale or to order, as described upon 'The Company' web site. We do not retail seconds or ex-display products, thus a return should be considered unlikely.
However, we have set out this returns policy to assist in circumstances where a product return is required. This returns policy covers the sale of goods from our website or telephone sales.
A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery, as defined by the Consumer Rights Act 2015. You must return the good to us within a further 14 working days of the date you instructed us of your return or cancellation.
To be eligible for a refund on your return products must be in an unused, re-saleable condition. Once returned we will check the condition and if acceptable, return products to stock. At this point a refund will be issued (within 14 working days of the date products are returned)
It is the responsibility of 'The Customer' to meet all product return costs, by their own arrangement or at the direct cost levied to 'The Company'. Stated, this provision is now under the Consumer Rights Act 2015. Solely at our discretion, we are able to offer collection of goods to be returned at a flat rate of 20% of the return value. Due to the weight of the products, we are not able to offer a collection service for concrete products.
Made to order items are not eligible for return, if an item is made to order this will be specified on the individual product page. If a product has been modified in any way at your request, the product will be deemed at custom and not eligible for return.
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Due to the nature of the timber used in the manufacture of the fencing industry there are characteristics that are not covered by the this returns policy. Minor defects will occur naturally in the material and are also due to changes in the external environment and won’t affect the integrity of the products.
These are: Splits in the timber that may occur naturally or due to damage from assembly. Warping of the timber as this will occur naturally over time. Chips in the timber from knot holes as these can be repaired easily using a non-toxic wood glue. Sap residue from timber as this occurs naturally. Coloration of the timber, where pressure treated timber will slightly change in colour over time. Gaps caused by the expansion and contraction of the timber throughout the seasons. In hotter months the timber will contract as its moisture content decreases, which can leave small gaps. When the timber expands in the wetter months any gaps will close back up again.